Support
Help & contact
Start with the common questions below. If you still need a hand, email the team directly.
Common questions
Is IELTS Assistant free?
Yes. The app is free to download on Android and iOS and the core practice for Reading, Listening, Writing, Speaking, Vocabulary and Lessons is free to use. A Premium plan and pay-as-you-go feedback credits unlock instant scoring and deeper review.
Does it prepare me for Academic or General Training?
Reading and Writing material focuses on the Academic module. Listening and Speaking practice matches the standard IELTS paper used by both Academic and General Training candidates. Vocabulary and Grammar apply to both.
How does Listening practice work?
You open a full Listening test, play the recording in the app, and answer as you listen — including form and table completion. Answers mark when you finish, just like the other practice modules.
How does writing and speaking feedback work?
You submit your essay or voice recording in the app and receive an estimated overall band with feedback mapped to the official IELTS assessment criteria. Premium and feedback credits add instant scoring and a more detailed review.
What does Premium cost?
Premium is a low-cost plan (around $1.99) and individual Writing or Speaking feedback can be purchased for about $0.99 each. Exact pricing is shown in the app and may vary by region and store.
Is my data private?
Your practice history and saved vocabulary are tied to your account and used to power your analytics. See the Privacy Policy for exactly what is collected and how to delete your account and data.
Which devices are supported?
IELTS Assistant runs on modern Android phones and tablets via Google Play and on iPhone and iPad via the App Store.
Help topics
- Billing & purchases
- Subscriptions and feedback credits are processed by Apple or Google. Manage or cancel a subscription from your device's store account settings. For refund requests, see the Refund Policy.
- Feedback didn't arrive
- Instant scoring is usually returned within a minute; tutor reviews take longer. If a submission is stuck, reopen the app so it can sync, then contact support with the submission date.
- Account & data
- You can request deletion of your account and associated practice data at any time. Full steps are on the Delete Account page.
- Restoring purchases
- On a new device, sign in with the same store account and use "Restore purchases" in the app's settings to re-enable Premium.